TripAdvisor and Yelp

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Online customer reviews have becoming a priceless resource for consumers looking for information about businesses, including restaurants and hotels.

Online customer reviews have becoming a priceless resource for consumers looking for information about businesses, including restaurants and hotels. Hearing about the experiences of others helps us find high-quality services and facilitates greater competition throughout the economy.

But without Section 230, Yelp and TripAdvisor could face heaps and heaps of lawsuits from angry businesses that received negative reviews. This could force these review sites to remove negative reviews and limit what we can post. This would leave consumers less informed and less empowered to make choices.